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Shipping and Delivery Information

Orders placed before 3:15 p.m. will be dispatched on the same day.

For all our deliveries, we utilize Royal Mail’s services.

Each package is scanned upon delivery for tracking purposes.

Please note that the delivery times provided by Royal Mail are estimated and not guaranteed.

Our Tracked 24 service offers continuous parcel tracking. Although not guaranteed, Royal Mail statistics show that 91% of these parcels are delivered the next day, including Sundays.

Be aware that delivery times may be extended due to bank holidays.

Shipping Charges

The diverse range of products we offer means shipping charges may vary and cannot be standardized across all items.

For orders containing higher-priced shipping items and items such as 10ml bottles or flavour concentrates, the total postage will default to the higher-priced item.

Refer to the provided chart for specific charges.

Delivery Locations

Rainbow Vapes offers delivery services exclusively within the United Kingdom.

Due to a significant number of shipments being detained by customs, we have ceased international deliveries.

Please note that deliveries to P.O. Boxes are not possible at this time.

eeIntroducing the RainbowVapes Loyalty Scheme – Your Path to Sweet Rewards!

At RainbowVapes, we value our loyal customers and want to show our appreciation for your continued support. That’s why we’re thrilled to introduce our exciting RainbowVapes Loyalty Scheme, designed to make your vaping experience even more enjoyable and rewarding.

Here’s how to earn points

1. Joining Bonus: When you sign up for our loyalty scheme, you’ll instantly receive a welcoming gift of 30 points! It’s our way of saying thank you for choosing RainbowVapes.
2. Earn Points for Every Pound: With every purchase you make at RainbowVapes, you’ll earn 1 point for every pound spent. The more you shop, the more points you’ll accumulate, bringing you one step closer to fabulous rewards.
3. Birthday Bonus: We believe birthdays should be memorable, so on your special day, we’ll gift you an incredible 30 points as a birthday present! It’s our way of celebrating with you.
4. Reviews – 30 Points per review (no duplicates and must be a sentance long)
5. Facebook, Twitter Share – 10 points
6. Daily Login – 5 points

But that’s not all! As you accumulate points, you can redeem them for exciting rewards such as discounts on your favourite vape products, exclusive merchandise, and much more. The more points you collect, the bigger and better the rewards become.

Join the RainbowVapes Loyalty Scheme today and embark on a journey with sweet rewards and exclusive benefits. It’s our way of thanking you for being a part of our RainbowVapes family.

Don’t miss out on this fantastic opportunity to make your vaping experience with RainbowVapes even more enjoyable. Sign up for our loyalty scheme and start earning points with every purchase, interaction, and review. We can’t wait to reward you for your loyalty!

Rewards

Unlock Exciting Savings with Your RainbowVapes Reward Points!

At RainbowVapes, we’re all about giving back to our loyal customers, and that’s why we’ve made it incredibly easy and rewarding to spend your hard-earned reward points. Here’s how you can turn your points into fantastic discounts:

1. 100 Points = £1 Off: Your journey to savings begins with just 100 points. Trade in those points for a £1 discount on your purchase. 
2. 250 Points = £3 Off
3. 500 Points = £8 Off
4. 1000 Points = £20 Off
5. 2000 Points = £50 Off
6. Use Points On Various Products

So, whether you’re looking to stock up on your favourite e-liquids, upgrade your vaping equipment, or explore exciting new flavours, your reward points can make it all more affordable. Simply choose the reward that suits you best at checkout, and watch your savings stack up.

It’s easy, it’s rewarding, and it’s our way of giving back to our incredible customers like you. Keep collecting those points, and enjoy the perks of being a valued member of the RainbowVapes family.

Start saving today with RainbowVapes reward points – because loyalty deserves to be celebrated!

WHY AGE VERIFICATION IS ESSENTIAL FOR RAINBOWVAPES

To ensure full compliance with legal regulations, RainbowVapes is committed to verifying the age of all customers who wish to purchase electronic cigarettes and vapour products containing or designed to deliver nicotine. By UK law, it is illegal to sell such products to individuals under 18. Therefore, when placing an order with RainbowVapes, you must be 18 or older. We have partnered with 1Account Age Verification to streamline this process and uphold the law.

HOW WE VERIFY YOUR AGE

When you create an account or place an order with RainbowVapes, we will request specific information, including your full name, billing address, and date of birth. This information should match the details on your driver’s license electoral roll or be consistent with the information associated with a UK credit card. Accurate data entry is crucial, as we use this information to verify your age before dispatching any products.

RainbowVapes relies on the services of 1Account to perform secure age verification checks. By engaging with our website and requesting age-restricted products or services, you grant us permission to share your information with One Account Mobile Limited (1Account) and third-party identity data providers associated with 1Account. This consent is necessary to confirm that you meet the minimum age requirements stipulated by UK age restriction legislation.

You also agree to allow 1Account to retain relevant data for future verification purposes. All data processed by 1Account is subject to stringent security measures. Periodic reviews are conducted to ensure that your data is not held for longer than necessary. For more information on how 1Account manages your data, please visit their website at 1account.net.

HOW THE VERIFICATION PROCESS WORKS

Suppose you are placing your initial order with RainbowVapes or using an alternative email address not linked to your account. In that case, the 1Account Age Verification system will prompt a pop-up modal during the order confirmation stage. This pop-up will automatically cross-reference the information provided at checkout with their verification database. If 1Account successfully confirms your age, no further action is required on your part.

However, if the verification checks do not pass, you will be given the option to undergo re-verification using the following methods:

1. Mobile Phone Number
2. Credit Card
3. Electoral Roll
4. Driver’s License
5. Citizen’s Card

Alternatively, you may email a photo of your passport or driver’s license to sellars534@aol.com for verification.

Once you have successfully completed the verification process, you will not need to repeat this step for future orders. This comprehensive age verification system ensures that RainbowVapes continues to provide quality products responsibly and in accordance with the law. Thank you for your understanding and cooperation in helping us maintain a safe and compliant shopping experience.

Returns for defective, damaged, or missing goods

1). If you have a defective product or missing an item, please email us. Claims must be made within 48 hours, and you must keep all packaging for the return.

2). Once Rainbowvapes receives the returned goods, if applicable, they will be inspected & tested,

• if the product is defective, we can offer a refund or replacement
• If damage is caused by misuse, accidental damage, wear and tear, or if the product does not work, no refund can be given, and you will have to pay additional postage to get the product back.
• coils & disposable vape returns will only be accepted if dead on arrival.

3). While you have the goods you owe them, you must organise shipping for the return; if the goods are deemed faulty after inspection, we will refund the return postage.

We will refund return shipping up to the value of 2nd class Royal Mail.

4). We will only refund our lowest-priced shipping option if you initially paid for a faster delivery.

5). Remember to add your name, order number and details inside the return

6). Returns to be sent to

Rainbowvapes

Westgate Carr Road Industrial Park

Westgate Carr Road

Pickering

North Yorkshire

YO18 8LX

Seeking More Product Information? Contact RainbowVapes Today!

At RainbowVapes, we’re committed to helping you make informed decisions about our wide range of vaping products. Whether you have questions, need detailed product specifications, or seek recommendations, our dedicated customer support team is ready to assist you every step of the way.

How to Reach Us:

• Email: Send us an email at sellars534@aol.com. Our team is available to respond to your inquiries promptly, providing you with the information you need to make the right choice.

Your satisfaction and confidence in our products are essential to us. We’re here to ensure you have all the details you need to enjoy your vaping experience fully. Contact RainbowVapes today, and let us assist you in finding the perfect vaping solution for your needs.