Returns for defective, damaged, or missing goods
1). If you happen to have a defective product or missing an item, you need to get in touch via email. Claims must be made within 48 hours; you must keep all packaging for the return.
Note 30 days guarantee on devices.
2). Once Rainbowvapes receives the returned goods, if applicable, they will be inspected & tested,
- if the product is defective, we can offer a refund or replacement
- If damage is caused by misuse, accidental damage, wear and tear, or if the product does not work, no refund can be given, and you will have to pay additional postage to get the product back.
- coils & disposable vape returns will only be accepted if dead on arrival.
3). While you have the goods they are owed by you, you must organise shipping for the return; if the goods are deemed as faulty after inspection, we will refund the return postage.
We will refund return shipping up to the value of 2nd class Royal Mail.
4). If you initially paid for a faster delivery, we will only refund our lowest-priced shipping option.
5). Remember to add your name, order number and details inside the return
6). Returns to be sent to
Rainbowvapes
Westgate Carr Road Industrial Park
Westgate Carr Road
Pickering
North Yorkshire
YO18 8LX
